Why Some USA Orders Are Taking a Little Longer Right Now 🇨🇦➡️🇺🇸
If you recently received a shipping update from us mentioning your order was shipped from our Toronto HQ instead of our New York hub — here’s a quick explanation.
A few products (like Arctic Mist and some seasonal items) have temporarily sold out in our USA warehouse, so rather than making customers wait for a full restock, we’ve been shipping certain orders directly from Canada.
That means your package may take a little longer than usual while crossing the border and moving through customs.
Current Estimated Delivery Time
Most cross-border orders are arriving within:
- 7–10 business days
- Sometimes sooner
- Occasionally a bit longer depending on customs processing
- This has become a bit of the “new normal” lately with international shipments.
The Good News
✅ No extra duties or surprise charges for you
✅ Your order is still fully covered and tracked
✅ We’re shipping directly from our main HQ to avoid longer backorder delays
We know waiting on an order isn’t ideal, especially when you’re excited for a restock or favorite scent.
We truly appreciate the patience and support while we work through inventory between warehouses.
Small business means sometimes we pivot fast to make sure orders still get out the door instead of sitting in limbo.
Thanks again for supporting Lathr it genuinely means a lot to our family-run team.
Frank
Founder, Lathr
