No Return / Refund Policy

In order to maintain the highest standards of hygiene and overall product quality, we uphold a strict no-return policy. Once an item leaves our facility, we cannot accept it back because we can't guarantee it hasn't been tampered with or exposed to conditions that might compromise its state. We wish to consistently provide all our customers with safe, fresh and uncontaminated products. We appreciate your understanding on this matter.

Due to safety concerns and the nature of personal care items, we are not able to resell any item after it has been shipped to a customer. Because of this, we DO NOT ACCEPT returns. Please be sure about your purchase prior to placing your order. If an order has not shipped yet, we are happy to work with you to adjust any order if needed. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, soap bars, deodorants, liquid aftershaves, shampoos, conditions, lotions.). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.